1. Donations

As a charitable organization, PTR Social Welfare Foundation generally does not offer refunds for donations once they have been made. Donations are considered final and non-refundable, as they contribute to the programs and initiatives that support our mission.

However, if you believe that there has been an error in the processing of your donation (e.g., an incorrect amount was charged, or a duplicate transaction occurred), please contact us immediately at info@ptrsocial.org or +91 7200024124 . We will review the situation on a case-by-case basis and, if appropriate, issue a refund.

2. Event Fees or Program Payments

In some cases, PTR Social Welfare Foundation may charge fees for events, programs, or services. If you have paid for an event or program and wish to request a refund, the following conditions apply:

• Cancellation by PTR Social Welfare Foundation: If PTR Social Welfare Foundation cancels an event or program for any reason, you will be eligible for a full refund of any fees paid.
• Cancellation by Participant: If you wish to cancel your participation in an event or program, we will review refund requests as follows:
  
  • Refund requests made [Insert Time Frame] before the event or program start date may be eligible for a partial refund (subject to any applicable administrative fees).
  • Refund requests made after the event or program has started or within [Insert Time Frame] of the event or program may not be eligible for a refund.
  • No refunds will be given for “no-shows” or late cancellations.

Please note that refunds for event-related payments will be processed within 10-14 business days of approval and may be subject to a processing fee.

3. Donation Errors and Refund Requests

If you accidentally make an incorrect donation or experience an error during the donation process (such as a duplicate transaction), please contact us as soon as possible. We will work with you to verify the transaction and may issue a refund in cases of error, at our discretion.

To request a refund due to an error in your donation, please email us at info@ptrsocial.org or call us at +91 72000 24124 with the following details:

• Your full name
• Date and amount of the donation
• Transaction reference number
• A brief description of the error

4. Processing Time for Refunds

Once a refund request is approved, it may take up to 10-14 business days to process the refund. Refunds will typically be issued to the original method of payment. Please allow additional time for the processing of your refund depending on your bank or payment provider.

5. Exceptions

PTR Social Welfare Foundation reserves the right to review and deny refund requests on a case-by-case basis. Refunds may not be granted in situations where:

• The donation or payment was made more than [Insert Time Frame] ago.
• The request is based on reasons not covered under this policy.
• The transaction was intentional or was not made in error.

6. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us